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Succeeding in a Japanese Company: 3. Effective Communication

A 1 hour conversation between Sarah Fremerman Aptilon and Rochelle Kopp on "Same Words, Different Meanings -- Effective Communication with Japanese Colleagues"

Communication is one of the key challenges to non-Japanese doing business with Japanese individuals and organisations. In this session, Sarah will share techniques for deciphering often-subtle Japanese communication, and ensuring that your communication is not off-putting to Japanese. The discussion will cover directness of communication, attitudes towards conflict and disagreement, correctly interpreting non-verbal communication, and how to draw information out of Japanese and resolve ambiguity.

During Sarah's call you will discover...

  • The inevitable communication "triple whammy" that can derail your career if you're not prepared
  • The difference between non-verbal and indirect communication in Japanese culture
  • What you need to know about Japanese non-verbal communication styles
  • Strategies to communicate more effectively with Japanese colleagues who seldom verbalize their thoughts
  • Why don't Japanese just say what they mean?
  • Watch out! Examples of words that carry more than one meaning and could get you into trouble
  • How to discover what even the most indirect Japanese person is thinking
  • How to tone down your direct communication style when speaking with Japanese colleagues
  • How to help Japanese colleagues who are struggling with your language
  • How to become a better listener by knowing the characteristics of the Japanese language that affect how Japanese communicate in English or other languages
  • Do Japan and Latin America share any notable aspects of communication style?


Your Instructor


Sarah Fremerman Aptilon
Sarah Fremerman Aptilon

Sarah offers a unique perspective on Japanese organisations. Early in her career, she spent seven years living and working at a Buddhist monastery in Kyoto, where she presented lectures, workshops, and study groups, and participated in daily business operations. Since joining Japan Intercultural Consulting, Sarah has worked closely with the Mexican operations of Japanese firms, particularly in the automotive, auto parts, and electronics industry. Now back in her hometown of Kansas City, Sarah conducts trainings and team buildings for Japanese firms in English, Spanish, and Japanese.


Class Curriculum


  Effective Communication - a conversation between Sarah Fermerman Aptilon and Rochelle Kopp
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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